We guarantee to replace or refund any item that does not live up to you expectations.
Please return the item to us unused and in its original packaging for an immediate refund or exchange.
We are unable to refund or exchange personalised items that are made to order unless faulty. For reasons of hygiene, we can only refund or replace earrings if they have a manufacturing fault.
Our guarantee is in addition to your statutory rights.
Returns & Refunds
Simply complete the form on the reverse of your delivery note, enclose it in your parcel and use the pre-printed returns label. Please don't forget to affix the correct postage to the package.
We recommend that you obtain a certificate of posting for any returned items as you are responsible for the goods until they reach us.
Returns & refunds are processed within 48 hours of receipt in our warehouse.
If you have requested an exchange, a replacement order will arrive in approximately 7 days. If the item is no longer available, you will receive notification and a refund.
If you have requested a refund, please allow 14 days for clearance to your card account.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at